These Terms of Service apply to orders placed with QC Custom Tees & More. By approving artwork, placing an order, or submitting payment, the customer agrees to the terms below.
1. Quotes
All quotes are valid for 30 days unless otherwise stated. Pricing is subject to change based on supplier price increases, product availability, or customer-requested changes made after the quote is issued.
2. Orders & Payment
Orders are confirmed once artwork has been approved and any required payment or deposit has been received. Unless prior arrangements have been approved by management, payment may be required before production begins, particularly for first-time customers, online store orders, and larger orders. Any remaining balance is due according to the payment terms listed on the invoice.
3. Artwork Approval
Customers are responsible for carefully reviewing all proofs before approval. Approval confirms acceptance of spelling, grammar, colors, design, placement, garment style, garment color, sizes, and quantities. Once artwork is approved, QC Custom Tees & More is not responsible for errors contained in the approved proof.
4. Production Timeline
Unless prior arrangements have been approved by management, production begins after artwork approval and receipt of any required payment. Standard turnaround is generally 7–10 business days or less, but may vary based on order size, supplier inventory, seasonal demand, and other factors. Completion dates are estimates and are not guaranteed.
5. Product Availability
If a selected product becomes unavailable, QC Custom Tees & More may offer a comparable substitute of equal or greater value or quality whenever practical. Customers will be notified when a substitution materially affects the order.
6. Color & Decoration Variations
Printed ink colors, thread colors, garment colors, and decoration placement may vary slightly from digital proofs, previous orders, or manufacturer images. These normal production variations are not considered defects. Pantone color matching is available for an additional fee when a closer color match is required.
7. Quantity Variance
We make every effort to complete 100% of the quantity ordered. Occasionally, garments may arrive defective, suppliers may ship items short, or replacement products may not be available in time to meet the production schedule. If this occurs, the customer will be notified and will only be billed for the quantity actually produced.
8. Returns & Custom Products
Because nearly all products are custom-made or decorated specifically for the customer, all sales are final. Claims involving defects or production errors must be reported to QC Custom Tees & More within 7 days of receipt of the order.
9. Customer-Supplied Garments
Customer-supplied garments are decorated at the customer’s risk. QC Custom Tees & More is not responsible for damage, defects, or loss that may occur to customer-supplied items during the decoration process.
10. Shipping & Delivery
Shipping and delivery dates are estimates. QC Custom Tees & More is not responsible for delays caused by suppliers, shipping carriers, weather, or other circumstances beyond our reasonable control.
11. Intellectual Property
Customers certify that they own or have permission to use any artwork, logos, trademarks, copyrighted materials, or other intellectual property submitted for production. Customers agree to indemnify and hold QC Custom Tees & More harmless from claims arising from unauthorized use of submitted materials.
12. Limitation of Liability
To the extent permitted by law, QC Custom Tees & More’s liability for any claim related to an order is limited to the amount paid for the affected portion of that order. QC Custom Tees & More is not liable for indirect, incidental, consequential, or lost-profit damages.
13. Collection Costs
If an unpaid account is referred for collection or legal action, the customer agrees to pay reasonable collection costs, attorney fees, court costs, and related expenses to the extent permitted by law.
14. Marketing & Photography
Unless the customer requests otherwise in writing before production, QC Custom Tees & More may photograph completed products and use those images for marketing, advertising, social media, website content, and portfolio purposes. Customer-specific confidential information will not be disclosed.
15. Force Majeure
QC Custom Tees & More is not liable for delays or failure to perform caused by events beyond its reasonable control, including natural disasters, supplier shortages, labor disputes, transportation disruptions, government actions, or other unforeseen events.
16. Governing Law
These Terms of Service are governed by the laws of the State of Iowa.
17. Contact Information
QC Custom Tees & More
1704 N. Harrison Street
Davenport, IA 52803
(844) 722-8337
customerservice@qccustomtees.com
www.qccustomtees.com